Terms & Conditions

The villa rental includes the following elements. Additional items are considered extra and will have an additional cost: The use of Villa Loukia and its facilities for the number of guests identified in the booking form. Facilities are defined as; the main villa, the pool, the parking and the grounds.
Weekly house keeping service. Linen change once weekly. Gardening and pool maintenance.

Payments >  Currency > Transportation > Refunds > Deposit > Occupancy > Registered guests > Special events > Smoking > Check-in > Swimming pool > Responsibility >  Pets > Additional terms > 3rd Party > Complaints > Disputes > Agreements >

Payments

Reservations require a 30% DEPOSIT within 5 days of booking for the rental to be confirmed. The FINAL BALANCE of RENTAL and any SECURITY DEPOSIT must be received no later than 90 days prior to the arrival date. Failure to pay initial rental deposit, security deposit or balance of rental on time could result in loss of reservation and all monies received. If reservations are made less than 90 days before arrival, then 100% of the rental and security deposit are required within 4 days of booking.

Currency

All payments must be made in Pounds Sterling or Euros. Cash, money order, cashiers check, personal cheque, BACS and credit or debit card are the only acceptable forms of payment. Please note credit and debit cards are subject to additional charges. Full payment for all incidental expenses, including food and alcohol, are required before vacating.

Transportation

It is understood that all transportation to, from and around the villa is the responsibility and additional cost of the LESSEE. We are able to assist in the arrangement of transportation upon request.

Refunds

Once reservations have been confirmed, all monies are committed to the rental and no refunds are available. 100% of any security deposit will be refunded upon any cancellation for any reason. A full refund is available if the villa is determined by the MANAGER to be un-rentable due to some unforeseen circumstances. For peace of mind, we highly recommend you purchase insurance from your travel agent or broker.

Security Deposit

A deposit in the amount of £500.00 (OR Euro equivalent) is payable at the time of payment of the FINAL BALANCE and/or credit card details are required as further security. Following check-out of the villa it will be cleaned and a thorough inventory taken prior to any guests checking in. Provided there is no more than a reasonable cleanup and nothing has been damaged or missing, a cheque for the entire security deposit will be placed in the mail within 14 days. Any damages in excess of the security deposit will be deducted from the credit card. The LESSEE will be notified of the amount prior to the transaction.

Occupancy

The maximum occupancy is reflected in the BOOKING FORM figure. Any occupancy in excess of this will result in immediate forfeiture of SECURITY DEPOSIT and additional fees are defined by the MANAGER.

Registered Guests

Only registered guests are allowed inside the villa. Permission must be obtained by the MANAGER or OWNERS for access by any non-registered guests. This is to prevent unauthorised access to the villa to help ensure your privacy and security as well as that of the property and its contents.

Special Events

Weddings and other SPECIAL EVENTS will involve bringing in outside services such as caterers, bartenders, cooks, musicians, servers etc. ALL SPECIAL EVENTS must be arranged at the time of booking. Additional fees will be required and possibly subject to a higher security deposit. Wedding receptions are charged at £10 per additional guest (excluding guests already in residence).

Smoking

Smoking is not permitted within Villa Loukia but may be done outside, on the terraces or around the swimming pool. Ashtrays are provided.

Check-in / Check-out

Check-in time is 3:30pm on the START DATE and check-out is 10:00am on the END DATE. Any time alterations required must be agreed with the OWNERS prior to check-in.

Swimming Pool

The swimming pool of the villa is used entirely by the guests of the villa and at their own risk. It is imperative and the responsibility of the LESSEE that children are supervised at all times in and around the pool area. No diving is allowed outside of the deepest end of the pool. Under no circumstances must glass be used in or around the swimming pool. Breakage of a single glass may require drainage and cleaning of the entire pool, which would be at the additional expense of the LESSEE. Plastic cups, plates and utensils are available for your convenience.

Responsibility

The owners and the MANAGER are allowing rental of the villa to your group at your specific request. As such, you agree to be totally responsible for yourselves and all guests on the property at all times. The LESSEE hereby acknowledges, and fully releases from any and all claims, that the owners of villa Loukia, the MANAGER, employees, agents and associates of the property are not responsible for any accident, loss, damage, injury or death suffered by the LESSEE or guests regardless of cause or location. The LESSEE releases and holds harmless any and all parties involved with the rental, ownership or operation of the property for any loss or damage to personal property, injury or death.

Pets / Animals

PETS / ANIMALS. Guests must not feed stray animals on the villa grounds. Pets are not allowed on the property unless otherwise agreed prior to arrival.

Additional Terms

Upon check-in, the LESSEE agrees to read and adhere to the Villa Guidelines provided by the MANAGER at check-in.

Third Party Acts / Acts of Nature

The OWNERS will not be held responsible for any action made by a third party that directly or indirectly affects your stay at Villa Loukia. Such acts may include local building projects, noise, acts of nature such as earthquakes, hurricanes, fires and flooding.

Complaints

If you have a problem during your stay at Villa Loukia, you must inform the MANAGER where available, who will endeavor to resolve the matter on the spot. It is therefore a condition of this contract that you communicate any problem to the MANAGER of the villa whilst in residence. If you cannot resolve your problem in residence, all complaints must be lodged in writing within 28 days of your return to Audrey Campbell & Danny Puttick, Campbell Park, Fernhurst Road, Milland, Liphook, Hants, GU30 7LU, United Kingdom. If you fail to follow this procedure your entitlement to compensation, if any, will be completely extinguished because you will not have taken reasonable steps to alleviate the issue and we will not have been given a full opportunity to investigate and rectify the problem.

Disputes

Any disputes will be governed by British Law and both parties shall submit to the jurisdiction of the British Courts at all times. Where legal action is contemplated our authority must be obtained prior to commencement of proceedings. Our costs in respect of the above on behalf of you and your party shall not exceed the total cost of the amount paid for the villa rental.

Agreement

This Agreement is between the (“LESSEE”) and Loukia Avvakoumides & Danny Puttick who own, maintain and administer Villa Loukia located in the village of Karavados, Kefalonia, Greece (“LESSOR”) Villa Loukia is managed by Mr Malcolm Campbell (“MANAGERS”) and who have the authority from LESSOR to make all on site decisions necessary for the safe, secure and profitable operation of the villa.

Any queries please get in touch – info@villaloukia.co.uk or phone 01428 741646